What is a Knowledge Base? Advantages, Real-Life Examples, and How to Create One
What is a Knowledge Base? Advantages, Real-Life Examples, and How to Create One Knowledge in the age of rampant digital change is valuable only if it can be easily retrieved. That’s why we need a knowledge base. Knowledge bases are centralized centers for storing information that can be accessed by employees, customers, or users within a short time. A knowledge base can significantly increase productivity, reduce the demands for support, and increase user or customer satisfaction, regardless of whether you are a business owner, support manager or software . What is a Knowledge Base? A knowledge base is a resource that organizes and displays the useful content to facilitate users to find the answers by themselves. Standard offerings can include question and answer guides, how to’s, in depth product information, basic troubleshooting steps, and multimedia tutorials. There are two main types: Internal Knowledge Base: To make employees become more efficient, learn more, and work in be...